Digital Sociologist and Principal, Business Transformation Services (Australia)
Kylie is a qualified practising sociologist that specialises in digital innovation with a particular interest in nudge theory; predictive analytics for social inclusion; and human interventions and moral hazard in automated technologies. She is also an accredited Change Management Master with the Change Management Institute, a Global Black Belt Design Thinking and Business Model Innovation Coach and Trainer. She has multiple management degrees and is a highly experienced keynote speaker, facilitator and trainer. She recently held the position of Global Change Management Institute Board member for Standards and works across clients in Australia, New Zealand, Korea, Germany, Thailand, Malaysia and Singapore.
Kylie has over 25 years experience in behavioural analytics which she has leveraged to lead major business transformations, run community consultations, and utilised to recommend major reform programs to governments, and the corporate sector across Australia and Asia engaging with stakeholders at all levels. In the last year she’s worked with the Australian Department of Human Services on the move to achieving world class operations, and on a range of programs including improvements to the National Disability Insurance Scheme, Medicare, Centrelink and Childcare. Kylie’s qualifications in behavioural analytics means she is able to successfully add value to technology implementations with insights into human behaviour to ensure successful outcomes for all stakeholders.
Alongside her ‘day job’ Kylie worked as a senior university lecturer for 10 years and still works closely with university innovation hubs and as a guest lecturer at the College of Business and Economics at the Australian National University. In her spare time he writes and presents discussion and academic research papers. Her most relevant paper in relation to this conference is https://www.sap.com/australia/docs/download/2015/10/28ccb913-497c-0010-82c7-eda71af511fa.pdf